FAQ
Frequently asked questions
Answers for customers sending print orders. Shop owners: see the questions on the home page and pricing.
How do I send a print order from my phone?
Scan the QR code at the shop counter or open the upload page, add your photos or PDFs, choose paper, colour, layout and copies, check the preview and price, and press Send. You get an order code to show at the counter.
Do I need to create an account or install an app?
No. The upload page opens in your phone browser. You do not need an account; name and phone number are optional.
Which file types and sizes are accepted?
JPG, PNG and WebP photos and PDF documents, up to 20 files per order and 25 MB per file. Save Word or Excel files as PDF first. Password-protected PDFs cannot be printed.
How is the price calculated?
Price = number of printed sheets × copies × the shop's rate for that paper size and colour. The full price is shown before you send the order, and there are no delivery charges.
How can I pay?
At the counter, by scanning the shop's UPI payment QR (the amount is filled in for you), or online through Razorpay if the shop has turned it on. Your order shows as paid only after the payment is confirmed.
Can I cancel an order and get a refund?
Yes, before printing starts you can cancel and get a full refund. After printing starts the order cannot be cancelled, but faulty or wrong prints are reprinted or refunded. See the refund policy for details.
How long are my files kept?
Files uploaded but not sent are deleted after 24 hours. Files of a collected order are deleted 7 days after collection, and you can ask for earlier deletion.
Is my data safe?
Files get random names, are never shown in search engines and can only be opened by signed-in shop staff through links that expire in about an hour. We do not use advertising or tracking cookies.
Do you deliver prints to my home?
No. Prints are collected at the shop counter, usually the same day. Licence keys for shops are delivered by email or WhatsApp.
How do I complain or ask for my data to be deleted?
Contact the grievance officer listed on the contact page with your order code. Personal-data requests are answered within 90 days at most.
Still stuck? Contact us · Refund policy · Privacy policy